Terms & Conditions

These Terms and Conditions govern the use of Chronexa’s software solutions. By accessing or using Chronexa’s applications, the client agrees to these terms.

1. Service Overview

Chronexa provides software that helps organizations manage access control, attendance, visitor flow, queues, meal management, and project workflows.
Chronexa provides the software only.
The client is fully responsible for how the software is used inside their organization.

Chronexa retains ownership of the platform and all related technology.

2. Client Responsibilities

Clients must:

  • Manage and control all user accounts within their organization
  • Decide what information to collect and store through the software
  • Ensure their use of Chronexa complies with relevant laws and internal policies
  • Maintain secure login credentials for their users and administrators
  • Use the software only for legitimate business purposes

Chronexa is not responsible for any data the client enters, collects, or manages.

3. License to Use

Chronexa grants clients a limited, non-exclusive, non-transferable license to use the software.
Clients may not:

  • Copy, modify, reverse-engineer, or resell the software
  • Provide access to unauthorized third parties
  • Use the software for harmful, illegal, or fraudulent purposes

Chronexa may suspend access if the terms are violated.

4. Data Ownership and Control

All data processed through the software is owned and controlled entirely by the client.
Chronexa does not access, share, or use client data except when required to:

  • Provide technical support
  • Troubleshoot issues
  • Maintain system stability and performance

Chronexa does not use client data for marketing, analytics, or independent purposes.

5. System Availability

Chronexa aims to keep the software running smoothly but may perform:

  • Scheduled maintenance
  • Updates
  • Security improvements

Temporary downtime may occur. Chronexa is not liable for interruptions caused by external networks, devices, or client infrastructure.

6. Security

Chronexa applies industry-standard security practices to protect the software environment.
Clients are responsible for:

  • Protecting user accounts
  • Managing access permissions
  • Ensuring their devices and networks are secure

Chronexa is not responsible for breaches caused by weak client security practices.

7. Third-Party Services

Some software functions may rely on hosting providers or external integrations. Chronexa ensures these partners meet security standards but is not liable for outages or issues caused by external services.

8. Fees and Payment

Clients must pay the agreed subscription, licensing, or support fees as per contract.
Chronexa may suspend access for unpaid dues or revise pricing at renewal.

9. Intellectual Property

All software, interfaces, features, documentation, and branding belong to Chronexa.
Clients receive usage rights but not ownership rights.

10. Limitation of Liability

Chronexa is not liable for:

  • Loss of data caused by client misuse
  • Operational errors inside the client’s organization
  • Indirect or consequential damages
  • Downtime caused by external infrastructure or user actions

Chronexa’s total liability is limited to the amount paid by the client during the active contract period.

11. Termination

Either party may terminate the agreement with written notice as outlined in the contract.
Upon termination:

  • Client access to the software will be disabled
  • Clients may request data export before access is removed

12. Changes to Terms

Chronexa may update these Terms and Conditions as the software evolves. Continued use of the platform means the client accepts the updated terms.

13. Contact

For questions regarding these Terms and Conditions –

Email:
chronexa.ai

Location:
Office no. 205 ,
Jumeriah Terrace Building,
Jumeriah,
Dubai

Phone:
+971 – 43 – 300251